Business profile
Genesys is a global cloud leader in customer experience, pioneering the Experience as a Service category so organizations can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty in a landscape where consumers have set new rules for engagement based on experiences. With Genesys’ cloud, digital, and AI technologies and Experience as a Service ecosystem, businesses can transform transactional customer interactions into empathetic, orchestrated experiences that are proactive, predictive, and personalized to deepen customer connections across every touchpoint. Every year, Genesys powers more than 70 billion remarkable customer experiences for organizations in over 100 countries.